Shipping policy
Thank you for your trust and support. We aim to provide a straightforward, dependable, and transparent delivery experience across the United States. Please review the following shipping information before placing your order.
Shipping Origin & Processing
Orders are processed and shipped from our U.S. fulfillment center.
Processing time: Typically 1–2 business days, excluding weekends and U.S. public holidays. Tracking information will be provided once your order has been dispatched.
U.S. Delivery
We ship with established carriers, including UPS, FedEx, USPS, and other approved logistics providers.
Estimated delivery: Typically 3–5 business days after shipment for most addresses in the contiguous United States.
Delivery estimates may vary due to your location, carrier conditions, weather, transportation restrictions, peak shipping periods, or other circumstances beyond our control. Orders to Alaska, Hawaii, Puerto Rico, and other non-contiguous U.S. locations may take longer and may be subject to special restrictions for lithium battery transportation.
Order Tracking
After your order ships, you will receive a shipping confirmation email with tracking information. You can follow your shipment using the link in that email or on the carrier’s official website.
Please allow 24–48 hours after shipment for tracking updates to appear. If tracking has not updated for an extended period or your package is significantly delayed, please contact our customer support team.
Shipping Costs
Free standard shipping is available on eligible U.S. orders where indicated on our website. Any applicable shipping fees, destination restrictions, or special delivery conditions will be shown at checkout before payment.
Because portable power stations contain lithium batteries, some destinations and shipping methods may be restricted.
Taxes & Import Duties
Orders shipped within the United States are not subject to import duties. Applicable state or local sales taxes will be calculated and displayed at checkout according to your delivery location and relevant tax requirements.
Shipping Address & Order Information
Before submitting your order, please check that your shipping address, ZIP code, email address, and contact information are complete and accurate. Incorrect or incomplete details may cause delays, failed delivery, or a returned package.
If you find an error after placing your order, contact our customer support team as soon as possible. We will make reasonable efforts to update the information before shipment, but we cannot guarantee changes once the order has entered fulfillment or shipping.
Delivery Delays
Delivery times are estimates and are not guaranteed. Delays may occur because of:
Carrier service disruptions
Severe weather
Peak shipping periods
Transportation restrictions
Address-related issues
Lithium battery shipping requirements
Other circumstances beyond our reasonable control
If your package has not arrived within the expected delivery period or tracking has not updated for an extended period, please contact our customer support team. We will work with the carrier to investigate eligible delayed or potentially lost shipments.
Damaged Packages
If your package arrives with visible damage, please contact us as soon as possible. Whenever possible, report visible shipping damage within 48 hours of delivery.
We may ask for photos of the outer packaging, product, and shipping label, as well as videos or other supporting information. For approved damaged-item claims, we will assist you under our applicable return, replacement, and refund policies.
Delivered but Not Received
If tracking shows “Delivered” but you cannot find your package, please first:
Check around the delivery location.
Ask household members or neighbors.
Check with building staff, reception, or property management, if applicable.
Review any available delivery photo or carrier notification.
A carrier may occasionally mark a shipment as delivered shortly before it physically arrives. If you still cannot locate the package after these checks, contact our customer support team for help with a delivery investigation.
Lost Packages
If your package appears to be lost in transit, please contact our customer support team. We may open an investigation with the carrier before determining a resolution.
If the shipment is confirmed lost and the claim is approved, we will assist with an appropriate replacement or refund under our applicable policies.
Refused or Undeliverable Packages
If a package is refused, cannot be delivered, or is returned to us because of an incorrect or incomplete address, additional shipping or return costs may apply where permitted.
Where applicable, a refund may be adjusted for eligible shipping or handling costs, unless the delivery issue was caused by an error on our part.
Order Changes & Cancellations
If you need to change or cancel an order, please contact our customer support team as soon as possible. We will make reasonable efforts to accommodate your request before shipment.
Once an order has entered fulfillment or has shipped, we may be unable to change or cancel it. If it has already shipped, the applicable return policy will apply.
Lithium Battery Shipping Restrictions
Portable power stations contain lithium batteries and are subject to special carrier and transportation requirements. As a result:
Certain shipping methods may be unavailable.
Some destinations may have longer transit times.
Certain remote or restricted locations may not be eligible for delivery.
Returns may require special instructions or approved shipping methods.
If a shipping restriction affects your order, our customer support team will contact you where necessary.
Need Help?
For questions about your order, shipping, tracking, or delivery, please contact our customer support team.
Email: dewaynefrodsham1632@outlook.com
Response time: Within 1 business day
We will do our best to assist you promptly and efficiently.