Politique de remboursement

Thank you for choosing our power solutions. If you are not satisfied with your purchase, our support team can assist you with returns, replacements, and refunds.

30-Day Return Window

You may return a product within 30 days of delivery. To be eligible, the product must be in good condition and include all original accessories, cables, manuals, and other included items.

High-capacity lithium batteries require special handling. Please retain the original packaging whenever possible. If you no longer have it, contact us before returning the product.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. For approved claims, we will pay the return shipping cost and offer either a replacement or a full refund.

Please report any visible shipping damage within 48 hours of delivery.

Non-Quality Returns

If you change your mind or order the wrong model, you may request a return within the 30-day return window. For these returns:

The customer pays return shipping.

The product must be in good, resalable condition.

All original accessories and included items must be returned.

A reasonable deduction may apply for missing accessories, excessive wear, damage, or replacement packaging that is required.

How to Return

Do not send the product back without prior authorization.

Email our customer support team at dewaynefrodsham1632@outlook.com with your order number and reason for the return.

We will review your request within 1 business day.

Once approved, we will provide return instructions and an RMA number.

Pack the product securely and follow the instructions provided.

Our support team will guide you through the return, replacement, or refund process.

Refunds

Returned products are normally inspected within 3–5 business days of arrival. Once approved, a refund will be issued to your original payment method. It typically appears within 5–10 business days, depending on your bank or payment provider.

Warranty

The 30-day return policy is separate from the product warranty. Manufacturing defects reported after the return window may still be eligible for warranty service under the applicable warranty terms.